Find some of our most commonly asked questions regarding SkyRun Vacation Rentals. Our goal is to make sure that you have all the information you need for an excellent vacation. If you do not find an answer to your question feel free to contact us. Click on each question to reveal the answer.
ABOUT THE COMPANY
Q: What is SkyRun Vacation Rentals Copper?
SkyRun Copper (formally CopperDirect) is locally owned and operated and has been in business since 2001, at Copper Mountain. SkyRun Vacation Rentals has over 200 condos, townhomes, and homes in the Summit County area. As a property owner at Copper Mountain since 1993, we understand the importance and value of great memories year after year. We try to pass our love of Copper Mountain and the Rocky Mountains to our guests all year long.
Our simple strategy is to offer the best value to our guests. We do this by keeping our costs low. We make sure every guest has a great experience, offering lots of great deals on food, equipment, and activities. Keeping our guests happy and ready to return again for another great experience is our primary goal. Of course, sharing their experience with friends is a plus too!
Q: How is renting from SkyRun Copper different from renting from Copper Mountain Lodging/Powdr Corp.?
- The main difference is the cost. We are normally about 10% less than renting the same unit directly from the resort on their website.
- We do not provide daily housekeeping service during your visit. However, daily or mid-week housekeeping is available at an additional charge. Please make arrangements prior to or upon check-in. Our units include cleaning supplies and vacuum cleaners if you feel the need to tidy up. All buildings have laundry facilities and several units include washers and dryers in the units. You can also exchange your linens for fresh ones at the check-in center free of charge.
- You don't check in at the resort check-in, you check in at the SkyRun check-in center.
- We also include extras in most rooms (Wireless Internet, DVD players, Home Theaters, Game Consoles). Check the individual rooms for details on what’s in the room you’re renting.
Q; How is renting from SkyRun Copper different from renting directly from a Condo Owner?
All of the condos and homes that SkyRun Copper represents are owned by private investors. SkyRun Copper manages the properties as the local contact for you as the guests of the owner. This means you have one point of contact that you can trust with your credit card information and trust that we will be there for your family or group, should the need arise.
We believe that SkyRun Copper offers the best of all worlds. Full Service like renting from the Resort, offering lower prices and access to locals-only discounts, while knowing you are getting the best possible rates renting directly from the owner.
Q: Is SkyRun Copper related to Copper Mountain Lodging or Powdr Corp.?
ABOUT THE RESERVATION
Q: Is the rental information & photos I view online the exact one I book?
Q: Is booking direct with SkyRun the best deal?
Q: How do I check in?
SkyRun Copper has a full-service check-in center located in the East Village at Copper, in the Fox Pine Inn. Some properties are equipped with electronic access locks. You may call ahead or have the combination emailed to you prior to arrival if you choose. After you pick up your keys, you will be just minutes away from Copper and your Condo or Home.
If you will be arriving late (8 pm in the winter, 5 pm in the summer), we have a lock-box at the Check-In Center. The combination for the lock-box will be in your confirmation letter or call us if you will be late and we'll provide it.
Q: What time is check-in & check-out?
Check-in and Check-out times: Normal Check-in time is 4pm, Check-out is 10 am. During peak occupancy times (holidays/special events) check-in times may be delayed occasionally. However, every effort will made to have your property ready by 4:00 pm.If you stay past check-out time, you are hereby authorizing a late check-out fee of $50/hr removal of your personal items to our check in center and charge you an extra night if you stay more than 3 hours past check out time, unless prior arrangements have been confirmed.
Q: What are your business hours?
Q: What’s included with our vacation rental?
Our condos come fully furnished with everything from a Microwave, two or more TV’s, a VCR, a DVD player, linens and towels, hair dryers, dishes, pots and pans (right down to the corkscrew). We sweat the details and start you out with supplies like shampoo, conditioner, Kleenex, paper towels, dishwasher detergent, soaps, trash bags, etc. We provide everything you expect from a fine hotel.
All televisions include cable system and have over 50 channels including HBO and Disney Channel. Local and 1-800 number calls are free and there is free high-speed internet (wired and wireless) in MOST units.Condos and Townhomes also come with free parking for one vehicle close to your condo and free parking for additional vehicles in other lots within the resort. Most homes have parking for two vehicles in a garage, and parking for up to two more vehicles in the driveway. Most units also include a ski locker (usually on the ground floor) so you don't need to take up condo space with all your heavy, bulky and wet skis, boards etc. Many SkyRun Copper units also contain upgrades like Video Games, home theaters, CD stereos, etc. See individual listings for the upgrades that are included.
Q: What are your vacation rental rules?
Q: What is your pet policy?
Q: What is your travel insurance policy?
A travel insurance policy is issued if you as the guest opts-in through RentalGuardian.com when booking a reservation with SkyRun.
If a guest cancels, delays, postpones arrival or leaves early from a planned reservation for a covered reason, refer to coverage documents, see details here, guests may file a claim to the claims number provided on the covered documents. SkyRun can provide the policy number if it unable to be located when a guest calls. Guest may call the customer care number on their coverage documents with any questions about the policy and coverage.
Please be sure to print your Description of Coverage as your proof of insurance. If you have not purchased the insurance, but are interested in all of its benefits, we encourage you to review the information and contact us to have this valuable protection added to your reservation.
Q: What is your Cancellation Policy?
Q: What will we be responsible for at check out?
Q: How many people can stay in a unit?
Q: Can we purchase Secret Pass lift tickets, rentals, Ski & Ride lessons?
ABOUT THE VACATION RENTALS
Q: Are pets allowed in vacation rentals?
Q: Are the properties non-smoking?
Q: Are linens and towels provided?
Q: Are the vacation rentals cleaned daily?
Q: Are cleaning supplies & toiletries provided?
Q: Is the kitchen fully equipped in vacation rentals?
Q: What if I want to stock my vacation rental with food and snacks?
There are a variety of supermarkets nearby Copper Mountain Resort for guests who wish to have their favorite snacks and meals on-hand and in-home, including Wholes Foods and King Soopers, located off the 203 exit off I-70 in Frisco, Colorado. There are also local businesses that also deliver grocery to your door.
Copper Mountain Resort offers a on-site resort provisions store called McCoys Mountain Market located in Center Village for our guests containing essentials and some amazing food to help you settle at the property without the trouble to go to a store first.
Q: Will I have internet access and cable television?
All televisions include cable system and have over 50 channels including HBO and Disney Channel. Local and 1-800 number calls are free and there is free high-speed internet (wired and wireless) in MOST units. The service is not under the control of SkyRun Copper and if any service interruptions or slowdown occur we cannot be held responsible. However, our team will ensure the service provider is aware and taking the proper actions regarding any eventual issues.
Many SkyRun Copper units also contain upgrades like Video Games, home theaters, CD stereos, etc. See individual listings for the upgrades that are included.