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Find some of our most commonly asked questions regarding SkyRun Vacation Rentals. Our goal is to make sure that you have all the information you need for an excellent vacation. If you do not find an answer to your question feel free to contact us. Click on each question to reveal the answer.


ABOUT THE COMPANY


Q: What is SkyRun Vacation Rentals Copper?

SkyRun Copper (formally CopperDirect) is locally owned and operated and has been in business since 2001, at Copper Mountain.  SkyRun Vacation Rentals has over 200 condos, townhomes, and homes in the Summit County area.  As a property owner at Copper Mountain since 1993, we understand the importance and value of great memories year after year. We try to pass our love of Copper Mountain and the Rocky Mountains to our guests all year long.

Our simple strategy is to offer the best value to our guests.  We do this by keeping our costs low.  We make sure every guest has a great experience, offering lots of great deals on food, equipment, and activities.  Keeping our guests happy and ready to return again for another great experience is our primary goal.  Of course, sharing their experience with friends is a plus too!

Q: How is renting from SkyRun Copper different from renting from Copper Mountain Lodging/Powdr Corp.?

  • The main difference is the cost. We are normally about 10% less than renting the same unit directly from the resort on their website.

  • We do not provide daily housekeeping service during your visit.  However, daily or mid-week housekeeping is available at an additional charge.  Please make arrangements prior to or upon check-in.    Our units include cleaning supplies and vacuum cleaners if you feel the need to tidy up. All buildings have laundry facilities and several units include washers and dryers in the units.  You can also exchange your linens for fresh ones at the check-in center free of charge.

  • You don't check in at the resort check-in, you check in at the SkyRun check-in center.

  • We also include extras in most rooms (Wireless Internet, DVD players, Home Theaters, Game Consoles). Check the individual rooms for details on what’s in the room you’re renting.

Q; How is renting from SkyRun Copper different from renting directly from a Condo Owner?

All of the condos and homes that SkyRun Copper represents are owned by private investors.  SkyRun Copper manages the properties as the local contact for you as the guests of the owner.  This means you have one point of contact that you can trust with your credit card information and trust that we will be there for your family or group, should the need arise.


We believe that SkyRun Copper offers the best of all worlds.  Full Service like renting from the Resort, offering lower prices and access to locals-only discounts, while knowing you are getting the best possible rates renting directly from the owner.

Q: Is SkyRun Copper related to Copper Mountain Lodging or Powdr Corp.?

SkyRun Copper is one of several property management firms that operate in or near Copper Mountain.  SkyRun Copper LLC is NOT affiliated with Copper Mountain Lodging or Powder Corp. which operates Copper Mountain.  However, we work closely together to make sure our mutual guests are happy and come back year after year.



ABOUT THE RESERVATION


Q: Is the rental information & photos I view online the exact one I book?

Yes, SkyRun Vacation Rentals Copper (SkyRun Copper) provides accurate photos, maps, and detailed room inventory, plenty of information and a guest book comments about the ACTUAL UNIT you will be renting. Want to make sure you’re getting a good unit, see it online with complete photos AND panoramic photos of most units. Rent from others, and you may get the next condo on the list.

Q: Is booking direct with SkyRun the best deal?

Yes, our rates are generally 10% lower than similar units available on the interent.  In addition, we also give you locals-only tips on where to get a great deal on lift tickets and rentals. We also offer you a SkyRun Copper Discount Card that gets 5-30% off at local restaurants and merchants.  SkyRun Copper can help plan your entire vacation.

Q: How do I check in?

SkyRun Copper has a full-service check-in center located in the East Village at Copper, in the Fox Pine Inn.  Some properties are equipped with electronic access locks.  You may call ahead or have the combination emailed to you prior to arrival if you choose. After you pick up your keys, you will be just minutes away from Copper and your Condo or Home. 

If you will be arriving late (8 pm in the winter, 5 pm in the summer), we have a lock-box at the Check-In Center.  The combination for the lock-box will be in your confirmation letter or call us if you will be late and we'll provide it.

Q: What time is check-in & check-out?

Check-in and Check-out times: Normal Check-in time is 4pm, Check-out is 10 am. During peak occupancy times (holidays/special events) check-in times may be delayed occasionally. However, every effort will made to have your property ready by 4:00 pm.

If you stay past check-out time, you are hereby authorizing a late check-out fee of $50/hr removal of your personal items to our check in center and charge you an extra night if you stay more than 3 hours past check out time, unless prior arrangements have been confirmed.

Q: What are your business hours?

Our business hours during winter are from 8am-8pm MST, Monday - Sunday & our summer hours are from 9am-6pm MST Monday - Sunday. You may call our office 970-300-1831 and speak directly to one of our team members.

Q: What’s included with our vacation rental?

Our condos come fully furnished with everything from a Microwave, two or more TV’s, a VCR, a DVD player, linens and towels, hair dryers, dishes, pots and pans (right down to the corkscrew).  We sweat the details and start you out with supplies like shampoo, conditioner, Kleenex, paper towels, dishwasher detergent, soaps, trash bags, etc.  We provide everything you expect from a fine hotel.

All televisions include cable system and have over 50 channels including HBO and Disney Channel. Local and 1-800 number calls are free and there is free high-speed internet (wired and wireless) in MOST units.

Condos and Townhomes also come with free parking for one vehicle close to your condo and free parking for additional vehicles in other lots within the resort. Most homes have parking for two vehicles in a garage, and parking for up to two more vehicles in the driveway. Most units also include a ski locker (usually on the ground floor) so you don't need to take up condo space with all your heavy, bulky and wet skis, boards etc. Many SkyRun Copper units also contain upgrades like Video Games, home theaters, CD stereos, etc.  See individual listings for the upgrades that are included.

Q: What are your vacation rental rules?

No Pets, No Smoking. You must follow the rules of the building you are in including noise. Quiet time starts at 10:00 pm (resort rule). parking and common area use. Failure to comply with any rule listed here means an automatic $300 minimum charge to your credit card for cleaning ($1,000 for a house party, see below).

Q: What is your pet policy?

With very little exception, all SkyRun properties at Copper Mountain are NOT PET FRIENDLY. This means if you have a pet with you, you are are NOT permitted to have the PET in the property at any time. Please contact the SkyRun Guest Services Office immediately to relocated to another property. Violation of the SkyRun Pet Policy may result in a $500.00 fine and the cost a full cleaning including but not limited to complete carpet cleaning. Pet Fees will apply for those properties which are designated as "Pet Friendly". The Accidental Damage Waiver fee (see below) does not apply to any damage caused by pets.

Q: What is your travel insurance policy?

A travel insurance policy is issued if you as the guest opts-in through RentalGuardian.com when booking a reservation with SkyRun.

If a guest cancels, delays, postpones arrival or leaves early from a planned reservation for a covered reason, refer to coverage documents, see details here, guests may file a claim to the claims number provided on the covered documents. SkyRun can provide the policy number if it unable to be located when a guest calls. Guest may call the customer care number on their coverage documents with any questions about the policy and coverage.

Please be sure to print your Description of Coverage as your proof of insurance. If you have not purchased the insurance, but are interested in all of its benefits, we encourage you to review the information and contact us to have this valuable protection added to your reservation.

Q: What is your Cancellation Policy?

Except as provided in by Insurance or special billing terms, cancellation at any time results in forfeiture of your deposit. Cancellation within 30 days results in the forfeiture of your entire rent. There is no cancellation for any reason including weather, travel delays or lack of snow. HOWEVER: If SkyRun can re-rent your unit, and you cancel within 30 days, your rent will be refunded to the extent that SkyRun is able to rent your room up to the full rent.

Q: What will we be responsible for at check out?

During your stay, guests are responsible for any cleaning including taking out the trash and washing the linens that SkyRun provides if you choose to wash them.

Q: How many people can stay in a unit?

Each unit will generally sleep two in each bedroom and two on a sleeper sofa in the living room.  Many units also have extra beds (trundle, extra double beds, Murphy (wall) beds, etc.  Check each unit for details. MAXIMUM OCCUPANCY at ANY TIME is equal to the number of people that is advertised as being able to sleep in beds in the condo. NO people beyond that number are allowed at ANY TIME. NO HOUSE PARTIES ALLOWED.

Q: Can we purchase Secret Pass lift tickets, rentals, Ski & Ride lessons?

SkyRun qualifies for great rates on Secret Pass lift tickets (skip the lift lines) often saving you hundreds of dollars for a family of four over during your stay.  In addition, we provide great discounts for rentals.  We can also make reservations for Ski-N-Ride (group and private lessons). 



ABOUT THE VACATION RENTALS


Q: Are pets allowed in vacation rentals?

NO PETS (including on the balconies) are allowed in any of our properties.  This is STRICTLY ENFORCED. We also require a $300 deposit OR your credit card number on file for each property, which will be refunded two weeks after your departure, after we have confirmed there are no damages or missing items.

Q: Are the properties non-smoking?

Yes, all of our properties are non-smoking, including on the balconies. Smoking is ONLY permitted outside of the property with the doors closed to avoid the smoke to go inside of the house. This is STRICTLY ENFORCED. Your $300 deposit OR your credit card number on file for each property will be refunded two weeks after your departure after we have confirmed there are no damages or missing items.

Q: Are linens and towels provided?

Yes, there are linens and towels provided in each home. All bedding is provided and towels are supplied at twice the number of maximum occupancy. All buildings have laundry facilities and MOST of our properties include a washing machine & dryer. If you want additional towels or linens for additional charge.

Q: Are the vacation rentals cleaned daily?

No, our homes are cleaned before your arrival and after your departure. However, daily or mid-week housekeeping is available at an additional charge. Please make arrangements prior to or upon check-in. Our units include cleaning supplies and vacuum cleaners if you feel the need to tidy up. All buildings have laundry facilities and several units include washers and dryers in the units. You can also exchange your linens for fresh ones at the check-in center free of charge.

Q: Are cleaning supplies & toiletries provided?

We sweat the details and start you out with supplies like shampoo, conditioner, Kleenex, paper towels, dishwasher detergent, soaps, trash bags, etc. We provide everything you expect from a fine hotel. MOST of our properties also include a washing machine, dryer and dishwasher.

Q: Is the kitchen fully equipped in vacation rentals?

Yes, every vacation home, town home and condo has a fully equipped kitchen. Including silverware, dishes, pans and pots. Appliances as: Coffee makers, blenders, toasters, kettles, microwaves and a few others are also available at all properties.

Q: What if I want to stock my vacation rental with food and snacks?

There are a variety of supermarkets nearby Copper Mountain Resort for guests who wish to have their favorite snacks and meals on-hand and in-home, including Wholes Foods and King Soopers, located off the 203 exit off I-70 in Frisco, Colorado. There are also local businesses that also deliver grocery to your door.

Copper Mountain Resort offers a on-site resort provisions store called McCoys Mountain Market located in Center Village for our guests containing essentials and some amazing food to help you settle at the property without the trouble to go to a store first.

Q: Will I have internet access and cable television?

All televisions include cable system and have over 50 channels including HBO and Disney Channel. Local and 1-800 number calls are free and there is free high-speed internet (wired and wireless) in MOST units. The service is not under the control of SkyRun Copper and if any service interruptions or slowdown occur we cannot be held responsible. However, our team will ensure the service provider is aware and taking the proper actions regarding any eventual issues.

Many SkyRun Copper units also contain upgrades like Video Games, home theaters, CD stereos, etc. See individual listings for the upgrades that are included.

Q: Is there a telephone available at the vacation rental?

Yes, there is a telephone at every vacation home. Local calls are free and long distance calls may require a calling card. The telephone number to the property will be provided upon arrival.

Q: Is parking available?

Parking is limited. Our Final Instruction email will contain information regarding parking. To avoid being towed, booted, or ticketed, please adhere to local parking rules and do not park in spaces that are not indicated on the Final Instruction email. SkyRun is not responsible and will not reimburse guests for any costs incurred as a result of parking in a prohibited area.

Q: Are there any handicap accessible properties available?

Yes. Please contact our Reservation Team at 970-300-1831 for a list of handicap accessible properties.

Q: What should we do if we have an issue with the vacation rental?

During regular business hours (Winter: 8am-8pm MST Mon - Sun & Summer: 9am-6pm MST Mon - Sun) you may call our office 970-300-1831 and speak directly to one of our team members. All issues will be documented and addressed in a timely manner. To ensure your piece of mind, we additionally have a representative on-call to deal with any emergency situation within your vacation home property, outside business hours leave us a massage at 970-300-1831 or send us an e-mail to copper@skyrun.com.




ABOUT TRAVEL INSURANCE /  DAMAGE ClAIMS


Q: What does the accidental damage waiver cover?

All reservations include a $59.00 accidental damage waiver which covers up to $1,500 of “accidental” damages to the property during your stay.  You are required to report any accidental damages prior to your departure.  This does not cover damages which result from abuse or parties.

Q: How does Travel Insurance plans work?

If you do NOT have travel insurance, your reservations are non-refundable.  If you have travel insurance and you cancel for any covered reason you may be able to get all or part of your reservation payment refunded. Learn more here.

Q: How do I check on a specific coverage/cancellation reason to see if it is covered?

Specific questions about coverage can be answered by calling the underwriter of your plan. Consult your "description of coverage" page for contact information.

Q: How do I make a travel insurance claim?

If you have purchased travel insurance with your reservation, a policy from one of the travel insurance providers above (through Rental Guardian) has automatically been purchased for you. If you want to cancel, postpone, arrive late or leave early for a covered reason, you must report the claim to Rental Guardian directly at 1 (877) 409-3953 or online at Rental Guardian to be reimbursed.  Rental Guardian will recover the cost of the rental and determine if the refund is applicable.  SkyRun can provide the policy number if Rental Guardian is unable to locate it when you call.

Q; How do I receive emergency travel assistance provided by my policy?

Call Rental Guardian at 1 (888) 933-1115.
Location

Location:

154 Wheeler Place, Copper Mountain, CO 80443

Phone Number

Phone:


970-300-1831 | 844.SKYRUN.9

Hours

Hours:

Winter:
8am-8pm MST Mon - Sun

Summer:
9am-6pm MST Mon - Sun

Location

Mail:


800 Copper Road #3338, Copper Mountain, CO 80443