Rental FAQs

Q: How do I know I'm getting a good unit?

A: SkyRun Vacation Rentals Copper (SkyRun Copper) provides accurate photos, maps, and detailed room inventory, plenty of information and a guest book comments about the ACTUAL UNIT you will be renting. Want to make sure you’re getting a good unit, see it online with complete photos AND panoramic photos of most units. Rent from others, and you may get the next condo on the list.

Q: What is SkyRun Vacation Rentals Copper?

A: SkyRun Copper (formally CopperDirect) is locally owned and operated and has been in business since 2001, at Copper Mountain.  SkyRun Vacation Rentals has over 200 condos, townhomes, and homes in the Summit County area.  As a property owner at Copper Mountain since 1993, we understand the importance and value of great memories year after year. We try to pass our love of Copper Mountain, and the Rocky Mountains (Winter and Summer!) to our guests.

Our simple strategy is to offer the best value to our guests.  We do this by keeping our costs low.  We make sure every guest has a great experience, offering lots of great deals on food, equipment, and activities.  Keeping our guests happy and ready to return again for another great experience is our primary goal.  Of course sharing their experience with friends is a plus too!

Q: Can we purchase Secret Pass Lift Tickets, Rentals, Ski-N-Ride Lessons?

A: SkyRun qualify for great rates on Secret Pass Lift Tickets (skip the lift lines) often saving you hundreds of dollars for a family of four over during your stay.  In addition we provide great discounts for rentals.  We can also make reservations for Ski-N-Ride (group and private lessons). 

Q: What’s included?

A: Our condos come fully furnished with everything from a Microwave, two or more TV’s, a VCR, a DVD player, linens and towels, hair dryers, dishes, pots and pans (right down to the corkscrew).  We sweat the details and start you out with supplies like shampoo, conditioner, Kleenex, paper towels, dishwasher detergent, soaps, trash bags, etc.  We provide everything you expect from a fine hotel.

All televisions include cable system and have over 50 channels including HBO and Disney Channel. Local and 1-800 number calls are free and there is free high speed internet (wired and wireless) in MOST units. 

Condos and Town homes also come with free parking for one vehicle close to your condo and free parking for additional vehicles in other lots within the resort. Most homes have parking for two vehicles in a garage, and parking for up to two more vehicles in the driveway. Most units also include a ski locker (usually on the ground floor) so you don't need to take up condo space with all your heavy, bulky and wet skis, boards etc. Many SkyRun Copper units also contain upgrades like Video Games, home theaters, CD stereos, etc.  See individual listings for the upgrades that are included.

Q: How does Travel Insurance Work?
A: If you do NOT have travel insurance, your reservations is non-refundable.  If you have travel insurance and you cancel for any covered reason you may be able get all or part of your reservation payment refunded. (Click Here for Details.)

Q: How do I check on a specific coverage/cancellation reason to see if it is covered?
Specific questions about coverage can be answered by calling the underwriter of your plan. Consult your "description of coverage" page for contact information.

Q: How do I make a travel insurance claim?
If you have purchased travel insurance with your reservation, a policy from one of the travel insurance providers above (through Rental Guardian) has automatically been purchased for you.  If you want to cancel, postpone, arrive late or leave early for a covered reason, you must report the claim to Rental Guardian directly at 1 (877) 409-3953 or online at Rental Guardian to be reimbursed.  Rental Guardian will recover the cost of the rental and determine if the refund is applicable.  SkyRun can provide the policy number if Rental Guardian is unable to locate it when you call.
 
Q: How do I receive emergency travel assistance provided by my policy?
Call Rental Guardian at 1 (888) 933-1115.

Q: Am I going to get a good deal?

A: Our rates are generally 10% lower than similar units available on the web.  In addition, we also give you locals-only tips on where to get a great deal on lift tickets and rentals. We also offer you a SkyRun Copper Discount Card that gets 5-30% off at local restaurants and merchants.  SkyRun Copper can help plan your entire vacation.

Q: How do I check in?

A: SkyRun Copper has a full-service check-in center located in the East Village at Copper, in the Fox Pine Inn.  Some properties are equipped with electronic access locks.  You may call ahead or have the combination emailed to you prior to arrival if you choose. After you pick up your keys, you will be just minutes away from Copper and your Condo or Home. 

If you will be arriving late (8 pm in the winter, 5 pm in the summer), we have a lock-box at the Check-In Center.  The combination for the lock-box will be in your confirmation letter or call us if you will be late and we'll provide it.

Q: How many people can stay in a unit?

A: Each unit will generally sleep two in each bedroom and two on a sleeper-sofa in the living room.  Many units also have extra beds (trundle, extra double beds, Murphy (wall) beds, etc.  Check each unit for details.

Q: What are the rules?

A: NO PETS and NO SMOKING (including on the balconies) are allowed in any of our properties.    This is STRICTLY ENFORCED.  Quiet time starts at 10:00pm (resort rule). We also require a $300 deposit OR your credit card number on file for each property, which will be refunded two weeks after your departure, after we have confirm there are no damages or missing items.

Q:  What does the accidental damage waiver cover?

A: All reservations include a $59.00 accidental damage waiver which covers up to $1,500 of “accidental” damages to the property during your stay.  You are required to report any accidental damages prior to your departure.  This does not cover damages which result from abuse or parties.

Q: How is renting from SkyRun Copper different from renting from Copper Mountain Lodging/Powdr Copper ?

A: One main difference is the cost.

  • We are normally about 10% less than renting the same unit directly from the resort on their web site.
      • We do not provide daily housekeeping service during your visit.  However, daily or mid-week housekeeping is available at an additional charge.  Please make arrangements prior to or upon check-in.    Our units include cleaning supplies and vacuum cleaners if you feel the need to tidy up. All buildings have laundry facilities and several units include washers and dryers in the units.  You can also exchange your linens for fresh ones at the check-in center free of charge.
        • You don't check in at the resort check-in, you check in at the SkyRun check-in center.
          • We also include extras in most rooms (Wireless Internet, DVD players, Home Theaters, Game Consoles). Check the individual rooms for details on what’s in the room you’re renting.


            Q: How is renting from SkyRun Copper different from renting directly from a Condo Owner?

            A: All of the condos and homes that SkyRun Copper represents are owned by private investors.  SkyRun Copper manages the properties as the local contact for you as the guests of the owner.  This means you have one point of contact that you can trust with your credit card information and trust that we will be there for your family or group, should the need arise. 

            We believe that SkyRun Copper offers the best of all worlds.  Full Service like renting from the Resort, offering lower prices and access to locals-only discounts, while knowing you are getting the best possible rates renting directly from the owner.

            Q: Is SkyRun Copper related to Copper Mountain Lodging or Powdr Resorts?

            A: SkyRun Copper is one of several property management firms that operate in or near Copper Mountain.  SkyRun Copper LLC is NOT affiliated with Copper Mountain Lodging or Powder Resorts which operates Copper Mountain.  However, we work closely together to make sure our mutual guests are happy and come back year after year.

            Location

            Location:

            154 Wheeler Place, Copper Mountain, CO 80443

            Phone Number

            Phone:


            970-300-1831 | 844.SKYRUN.9

            Hours

            Hours:

            Winter:
            8am-8pm MST Mon - Sun

            Summer:
            9am-6pm MST Mon - Sun

            Location

            Mail:


            800 Copper Road #3338, Copper Mountain, CO 80443